User-generated content includes reviews, comments, profile details, salon content, service descriptions, photos, videos, before/after posts, captions, public staff or beauty profile details, and similar material submitted to ReyLUMI.

• Rights. Only post content you have the right to share.
• Accuracy. Do not post misleading claims about services, results, prices, credentials, awards, locations, or provider identity.
• Safety. Do not post abusive, hateful, explicit, illegal, unsafe, or exploitative content.
• Privacy. Do not post private information about another person without permission.

Content and intellectual property obligations are also described in the Terms of Service.

User-generated content includes reviews, comments, profile details, salon content, service descriptions, photos, videos, before/after posts, captions, public staff or beauty profile details, and similar material submitted to ReyLUMI.

• Rights. Only post content you have the right to share.
• Accuracy. Do not post misleading claims about services, results, prices, credentials, awards, locations, or provider identity.
• Safety. Do not post abusive, hateful, explicit, illegal, unsafe, or exploitative content.
• Privacy. Do not post private information about another person without permission.

Content and intellectual property obligations are also described in the Terms of Service.

Beauty photos, videos, and before/after content should accurately represent the work shown. Do not use edited, staged, stolen, or misleading content to exaggerate results, hide material information, misrepresent a provider, or deceive clients.

Obtain appropriate consent before posting identifiable clients, staff, private spaces, or private communications. Be especially careful with images that show faces, tattoos, minors, medical conditions, sensitive body areas, or other identifying details.

If content is connected to a real appointment or verified visit, do not use that connection to imply guarantees about future results. Beauty outcomes can vary by client, service, provider, condition, and aftercare.

Beauty photos, videos, and before/after content should accurately represent the work shown. Do not use edited, staged, stolen, or misleading content to exaggerate results, hide material information, misrepresent a provider, or deceive clients.

Obtain appropriate consent before posting identifiable clients, staff, private spaces, or private communications. Be especially careful with images that show faces, tattoos, minors, medical conditions, sensitive body areas, or other identifying details.

If content is connected to a real appointment or verified visit, do not use that connection to imply guarantees about future results. Beauty outcomes can vary by client, service, provider, condition, and aftercare.

Reviews should be based on a genuine experience with the salon, provider, or service. A review can be positive, negative, or mixed, but it should help other users understand what happened without deception, abuse, or exaggeration.

• Do not post fake reviews or reviews for experiences that did not happen.
• Do not buy, sell, trade, or pressure someone for reviews.
• Do not offer discounts, refunds, gifts, employment benefits, or other incentives in exchange for a specific review outcome.
• Do not use reviews to extort discounts, refunds, free services, scheduling priority, or other benefits.
• Do not coordinate review manipulation, retaliatory review campaigns, competitor attacks, or reciprocal review schemes.

Reviews related to appointments should be grounded in the actual service experience. Booking context is described in the Booking section of the Terms.

Reviews should be based on a genuine experience with the salon, provider, or service. A review can be positive, negative, or mixed, but it should help other users understand what happened without deception, abuse, or exaggeration.

• Do not post fake reviews or reviews for experiences that did not happen.
• Do not buy, sell, trade, or pressure someone for reviews.
• Do not offer discounts, refunds, gifts, employment benefits, or other incentives in exchange for a specific review outcome.
• Do not use reviews to extort discounts, refunds, free services, scheduling priority, or other benefits.
• Do not coordinate review manipulation, retaliatory review campaigns, competitor attacks, or reciprocal review schemes.

Reviews related to appointments should be grounded in the actual service experience. Booking context is described in the Booking section of the Terms.

Attempts to manipulate ratings, reviews, verified visits, public reputation, or trust signals may result in content removal, distribution changes where supported, account restrictions, or business workspace enforcement.

Manipulation can include fake accounts, coordinated posting, review swaps, pressure campaigns, undisclosed incentives, employee-written customer reviews, competitor sabotage, repeated removal-and-repost behavior, or threats tied to review changes.

Attempts to manipulate ratings, reviews, verified visits, public reputation, or trust signals may result in content removal, distribution changes where supported, account restrictions, or business workspace enforcement.

Manipulation can include fake accounts, coordinated posting, review swaps, pressure campaigns, undisclosed incentives, employee-written customer reviews, competitor sabotage, repeated removal-and-repost behavior, or threats tied to review changes.

Do not threaten, stalk, dox, bully, sexually harass, intimidate, shame, or repeatedly contact someone after they have asked you to stop.

Harassment can happen in reviews, messages, comments, public content, customer interactions, staff interactions, booking disputes, or business disputes. ReyLUMI may take action even when the underlying dispute is between users or between a client and provider.

Do not threaten, stalk, dox, bully, sexually harass, intimidate, shame, or repeatedly contact someone after they have asked you to stop.

Harassment can happen in reviews, messages, comments, public content, customer interactions, staff interactions, booking disputes, or business disputes. ReyLUMI may take action even when the underlying dispute is between users or between a client and provider.

Do not use ReyLUMI for fraudulent bookings, payment scams, stolen identity, false business claims, counterfeit services, fake staff invitations, fake customer claims, deceptive promotions, or attempts to obtain money, services, access, or information through deception.

Fraud and scam activity may also violate the Prohibited Use section of the Terms.

Do not use ReyLUMI for fraudulent bookings, payment scams, stolen identity, false business claims, counterfeit services, fake staff invitations, fake customer claims, deceptive promotions, or attempts to obtain money, services, access, or information through deception.

Fraud and scam activity may also violate the Prohibited Use section of the Terms.

Do not send spam, mass unsolicited messages, repetitive promotions, misleading links, irrelevant content, deceptive booking requests, or low-quality content that disrupts the user experience.

Businesses should use ReyLUMI communication tools for legitimate salon operations, booking communication, customer service, and permitted marketing only where allowed by product settings and applicable law.

Do not pretend to be another user, staff member, salon, business, platform representative, rights holder, or professional. Do not create profiles, posts, reviews, invitations, or booking activity that misleads people about who is speaking or acting.

Using another person's images, business name, logo, credentials, contact information, or work portfolio without authority may also violate privacy or intellectual property rules.

Do not post or use photos, videos, logos, names, designs, service descriptions, captions, portfolio work, reviews, or other content that violates someone else's intellectual property rights.

If you believe content on ReyLUMI infringes your rights, report it through the available support or reporting channel with enough information for review.

Do not send spam, mass unsolicited messages, repetitive promotions, misleading links, irrelevant content, deceptive booking requests, or low-quality content that disrupts the user experience.

Businesses should use ReyLUMI communication tools for legitimate salon operations, booking communication, customer service, and permitted marketing only where allowed by product settings and applicable law.

Do not pretend to be another user, staff member, salon, business, platform representative, rights holder, or professional. Do not create profiles, posts, reviews, invitations, or booking activity that misleads people about who is speaking or acting.

Using another person's images, business name, logo, credentials, contact information, or work portfolio without authority may also violate privacy or intellectual property rules.

Do not post or use photos, videos, logos, names, designs, service descriptions, captions, portfolio work, reviews, or other content that violates someone else's intellectual property rights.

If you believe content on ReyLUMI infringes your rights, report it through the available support or reporting channel with enough information for review.

Do not expose private contact details, financial details, health information, payroll information, customer records, staff records, private business information, private messages, or confidential salon information without permission.

Before sharing photos, videos, before/after content, or customer stories, make sure you have appropriate permission from identifiable people and that the content is suitable for public display.

Privacy handling is described in more detail in the Privacy Policy.

Do not expose private contact details, financial details, health information, payroll information, customer records, staff records, private business information, private messages, or confidential salon information without permission.

Before sharing photos, videos, before/after content, or customer stories, make sure you have appropriate permission from identifiable people and that the content is suitable for public display.

Privacy handling is described in more detail in the Privacy Policy.

ReyLUMI may remove content, limit distribution, restrict account access, disable public content, suspend workspaces, limit features, or take other action when needed to enforce these standards, protect users, or comply with law.

Enforcement can consider context, severity, repeat behavior, evidence, risk to users, business impact, safety needs, legal obligations, and whether the behavior appears accidental, negligent, deceptive, or intentional.

Where an appeal channel is available, users may request review of an enforcement decision. An appeal should explain why the decision may be mistaken and include relevant context or evidence.

Appeals do not guarantee reinstatement. ReyLUMI may uphold, modify, or reverse an enforcement action based on the information available and applicable law.

Report content or behavior through available product, support, or moderation channels. Include relevant context, links, screenshots where appropriate, booking details, or business information so the issue can be reviewed.

False, abusive, or retaliatory reports may themselves violate these standards.

ReyLUMI may remove content, limit distribution, restrict account access, disable public content, suspend workspaces, limit features, or take other action when needed to enforce these standards, protect users, or comply with law.

Enforcement can consider context, severity, repeat behavior, evidence, risk to users, business impact, safety needs, legal obligations, and whether the behavior appears accidental, negligent, deceptive, or intentional.

Where an appeal channel is available, users may request review of an enforcement decision. An appeal should explain why the decision may be mistaken and include relevant context or evidence.

Appeals do not guarantee reinstatement. ReyLUMI may uphold, modify, or reverse an enforcement action based on the information available and applicable law.

Report content or behavior through available product, support, or moderation channels. Include relevant context, links, screenshots where appropriate, booking details, or business information so the issue can be reviewed.

False, abusive, or retaliatory reports may themselves violate these standards.